Support & Frequently Asked Questions

Most restaurants can begin collecting valuable analytics within one week of initial consultation. Our implementation process includes system assessment, platform configuration, staff training, and testing. The timeline depends on your restaurant's size and existing technology infrastructure, but we work efficiently to minimise disruption to your operations.

We'll need details about your restaurant layout, current POS system, reservation platform (if applicable), average daily covers, peak operating hours, and specific business objectives. During our initial consultation, we'll conduct a thorough assessment to understand your unique needs and challenges.

In most cases, our platform works with your existing technology infrastructure. Depending on your specific needs and current setup, we may recommend minimal additional hardware such as sensors or tablets for optimal data collection. We'll provide a complete hardware assessment during the consultation phase.

Our platform tracks comprehensive guest behaviour including movement patterns throughout your restaurant, dwell times in different areas, table preferences, ordering patterns, service interaction points, and peak activity periods. All data is collected in compliance with privacy regulations and can be customised based on your specific analytical needs.

Menu analytics identify your most and least profitable dishes, track ordering patterns, reveal seasonal trends, and highlight cross-selling opportunities. This data helps you optimise menu positioning, adjust pricing strategies, eliminate underperforming items, and promote high-margin dishes, directly impacting your bottom line.

Our platform provides both real-time analytics and comprehensive historical reporting. You can monitor current guest activity, service metrics, and operational performance as it happens, while also accessing detailed historical data for trend analysis, seasonal planning, and long-term strategic decision making.

Yes, our platform integrates with most major POS systems including Toast, Square, Lightspeed, and many others. We also connect with popular reservation platforms like OpenTable and Resy. During implementation, our technical team ensures seamless integration with your existing technology stack.

Data security is our highest priority. We employ enterprise-grade encryption, secure cloud infrastructure, regular security audits, and strict access controls. Our platform is fully GDPR compliant and meets industry standards for data protection. All guest data is anonymised and aggregated to protect individual privacy.

We provide comprehensive initial training for your team, ongoing technical support during business hours, regular platform updates, quarterly business reviews, and access to our knowledge base. Our customer success team works with you to ensure you're maximising the value of your analytics investment.